RETURN & EXCHANGE POLICY

At HOUSE OF SIAZ, we carefully check and pack every order before it is shipped. Because our products are carefully selected and prepared for each customer, we do not offer returns, refunds, or exchanges for change of mind, incorrect selection, or sizing preferences.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order.

To help us verify the issue, you will need to provide:

• Clear photos of the product received

• Clear photos of the packaging and shipping label

• A short video showing the issue, if necessary

• Your order number

Our team will review the images/videos and compare the issue with our packing and order records.

IF THE MISTAKE IS OURS

If we confirm that the issue was caused by HOUSE OF SIAZ, we will offer you 30% OFF your next order as a gesture of goodwill.

The 30% discount will be provided as a discount code and can be used on a future purchase.

IF THE ISSUE IS NOT OUR FAULT

If the product matches your order and there is no confirmed fault or damage caused before delivery, the order will not qualify for compensation, return, refund, or exchange.

IMPORTANT

Please inspect your parcel and product carefully when you receive it. If you believe there is an issue, contact us promptly with the required photos/videos so that we can properly investigate your claim.

HOUSE OF SIAZ reserves the right to determine whether an item qualifies as damaged, defective, or incorrectly fulfilled based on the evidence provided.

Thank you for understanding and for shopping with HOUSE OF SIAZ.